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EXCHANGES AND RETURNS – CUSTOM JEWELRY
Custom orders are non-refundable. We want to ensure that you are happy with your specially designed piece, so in the event that you are not satisfied with the finished product, we require that you contact us immediately, within 24 hours of receiving your item, at which time we will discuss the possibility of making necessary changes. There may be increased charges associated with changes. Exchange credit toward another piece created by us may be an option if the piece is unworn and in original condition and will be assessed on a case-by-case basis.
Once production has started, including CAD, the 50% deposit is non-refundable. If a cancellation is made before production has started, you will be refunded your entire deposit.
View our full policy statement HERE