We currently offer shipping within the USA. Orders will be shipped within 3 business days. Please allow 4 business days if sizing is required. If other alterations are arranged please contact us to determine time frame before shipping. Please contact us before ordering if you have a tight deadline.
We will ship USPS priority mail with signature confirmation. If you would like us to ship another method, please contact us.
Return Policy – online shop
We accept returns within 5 days of delivery. Jewelry must be in original, unworn, and unaltered condition. Please note that custom orders, special orders, and altered or sized items are final sales and may not be returned or exchanged. Return shipping charges are your responsibility. Please contact us right away if you wish to return a piece, and we will provide you with return instructions.
Ring Sizing – online shop
Currently, all of our rings offered in our online shop are one-of-a-kind and are ready to ship. We include one free resizing with the purchase. Each ring will have size options listed along with the current size. If you do not see your size listed with a ring you are interested in, please contact us. We may be able to make a similar ring for you. Please indicate your size in the comments section upon check-out, and allow 3 business days for sizing before shipment. If you need additional sizing after you receive the ring, please contact us. We will happily resize the ring for you for additional charges. The charges will depend on the ring and size. Return shipping charges are your responsibility.
Design consultation for custom work is offered free of charge. Once a design direction is determined, a 50% deposit of the estimate will be required before starting production. CAD/CAM services are considered production. Changes to the design, once production has started, may require additional charges. Changes in the design of the finished piece will be charged based on materials and labor costs. All of our work is created one piece at a time. When ordering a custom piece from us, you acknowledge that there may be variation based on the artist’s interpretation or professional experience, which can occur at any stage in the production process.
APPRAISAL – CUSTOM JEWELRY
For pieces that have a value over $2,000, and Hutcherson Goldsmithing provides all stones, a complimentary appraisal will be provided to you. By request, if we use your materials to create jewelry, we can obtain a 3rd party appraisal for an additional fee.
EXCHANGES AND RETURNS – custom jewelry
Custom orders are non-refundable. We want to ensure that you are happy with your specially designed piece, so in the event that you are not satisfied with the finished product, we require that you contact us immediately, within 24 hours of receiving your item, at which time we will discuss the possibility of making necessary changes. There may be increased charges associated with changes. Exchange credit toward another piece created by us may be an option if the piece is unworn and in original condition and will be assessed on a case-by-case basis.
If there is a defect in the craftsmanship, we will repair the defect free of charge within 2 years of purchase. Jewelry requires maintenance, and we require that you bring it in for inspection 6 months from purchase, then every 6-12 months after the first inspection. We will inspect and clean your jewelry created by us, free of charge, throughout its lifetime.
Repairs on damages determined to be caused by intentional or unintentional misuse, abuse, normal wear, accidents of nature, criminal acts, and/or alien invasions will require standard repair charges.
Each custom ring includes one free resizing. Any additional sizing requires standard charges.
We retain the intellectual property rights to all works produced by us.
Once production has started, including CAD, the 50% deposit is non-refundable. If a cancellation is made before production has started, you will be refunded your entire deposit.
We are not responsible for items left over 120 days. Please confirm your contact information is accurate so we can contact you when your items are ready.
We are not responsible for damage to your loose stones or jewelry being used in a new custom piece. We recommend insuring your items prior to dropping them off with us.
GEMS & DIAMONDS
We do not guarantee that a diamond or gemstone will not chip, break, scratch, or fracture. No stone, including a diamond, can be guaranteed not to break, chip, scratch, or fracture. We recommend insuring your jewelry with your homeowner’s policy.